Frequently Asked Questions
Everything you need to know about your beauty transformation.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days within the United States, while international shipping may take 7-14 business days depending on the destination.
Are Alter Ego products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Alter Ego products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check individual product pages for specific ingredient lists.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery progress in real-time.
Do you offer professional discounts for makeup artists?
Yes, we offer an exclusive 'Alter Ego Pro' program for certified makeup artists. You can apply on our Pro page by submitting your credentials to receive a 20% discount on all eligible products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.