Returns & Exchanges
At Alter Ego, we want you to feel confident in your beauty ritual. If you are not completely satisfied with your purchase, you may return or exchange products within 30 days of receipt.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused beauty products in their original packaging, ensuring all safety seals and components are intact.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing